When you fill in a contact or enquiry form.
We collect your name, business name, and email address. We use this to respond to your enquiry and, if we begin working together, to manage our client relationship. The lawful basis for this is legitimate interests — you've reached out to us, and it's reasonable for us to follow up.

When you book a call.
We collect the details you provide through our booking system (name, email, and any notes you add). We use this solely to manage the appointment. The lawful basis is legitimate interests.

When you approve our Terms & Conditions.
We collect your name, business name, and email as a record of your agreement. The lawful basis is contract and forms part of our working relationship.

When you visit our website.
We use a Facebook Pixel, which collects anonymised data about how visitors interact with our site. This helps us understand the effectiveness of our marketing. We will only activate this once you've given your consent via our cookie banner.

We use cookies on this website. Some are essential for the site to function. Others, like the Facebook Pixel, are used for marketing and analytics purposes and are only activated with your consent.You can manage your cookie preferences at any time using the cookie settings on this site.

We don't sell your data. Ever.
We may share data with trusted third-party tools we use to run the business , such as our email platform, scheduling software, and website provider (PageCloud). These providers are contractually required to handle your data securely and only use it to provide their services to us.If we're ever required to share data by law or a regulatory authority, we'll comply with that obligation.

We keep enquiry and project data for up to 6 years after the end of a client relationship, in line with standard UK contractual limitation periods. If you haven't become a client, we'll retain your initial enquiry details for up to 12 months, after which they are securely deleted.

Some of the tools we use (such as social media platforms and cloud services) may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data (the "right to be forgotten")
• Restrict or object to how we process your data
• Receive a copy of your data in a portable format
• Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, email us at [email protected] and we'll respond within 30 days.

If you have a concern about how we've handled your personal data, please contact us first at [email protected]. We'll acknowledge your complaint within 30 days and work to resolve it as quickly as possible.

If you're not satisfied with our response, you have the right to raise a complaint with the Information Commissioner's Office (ICO):Website: ico.org.ukHelpline: 0303 123 1113

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version.